Shipping policy

Delivery Policy

LIQUOR ACT 1982. It is an offence to sell or supply or obtain liquor on behalf of a person under the age of 18 years.

Hastwell & Lightfoot delivers within Australia only. Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas the delivery may be left at the nearest Australia Post office or freight depot.

After ordering online, you will receive an email confirmation containing your order details to the email address provided at check out. Orders are usually dispatched for pick-up on Friday and Monday, aligning with the opening hours of our cellar door. Depending on your location within Australia, the delivery time will vary between 1 and 10 days from the dispatch. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.

If you are unavailable at the time of delivery, your wine will be left according to any special delivery instructions you have provided to us. In the event that you have not provided us with such instructions, your wine will be delivered to the closest Post Office (for Australia Post deliveries) or returned to the nearest courier depot (for deliveries via Couriers Please or Fastway). Couriers Please or Fastway will then attempt to arrange a convenient time for delivery.

In the event that you are unable to take delivery of your wine after 10 days, the courier may return the wine to us and additional charges will apply and no refund will be available.

Once the wine has been delivered as per your instructions, the wine is immediately your responsibility, even if it is left unattended. Hastwell & Lightfoot does not accept responsibility for any loss or damage resulting from this ‘Authority to Leave’ delivery method.

We cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges may be applied to a request for re-delivery.

Breakages

If you receive a case of wine with a broken bottle, email us a photo within 2 business days of the date of delivery and we will issue you with a refund equal to the price paid by you for the broken bottle(s).